FAQ

How long does delivery take?

The standard delivery time is 10 to 15 business days, depending on your location. You will receive a tracking number to follow your order.

Do you offer free shipping?

Yes, we offer free shipping on all orders. During special promotions, we also provide free tracked shipping.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real-time.

Can I return or exchange a product?

Yes, we accept returns and exchanges within 30 days of receiving the product. Items must be in their original, unused condition. Please contact our customer service team to initiate the return or exchange process.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All transactions are secure and encrypted to protect your information.

How can I contact customer service?

You can contact us through our contact form on the website, by email at contact@horusy.com, or by phone at the number available on our contact page.

Do you have a physical store?

We currently operate exclusively online, which allows us to offer a wide range of products at competitive prices.